If you have not located your transfer invite email, please double-check your inbox, spam, junk, and deleted mail folders. This email will contain instructions on how to claim and accept the tickets for your order. Often, this email will be coming directly from Ticketmaster or the team that the tickets are for.
If you are experiencing any issues from the platform the tickets have been transferred from (Ticketmaster, AXS, etc.) or your account itself, it is best to contact this company directly as we unfortunately do not control the transfer process. If these troubleshooting tips haven't solved the problem, or if have any other questions on the process, please reach out to our support team for further assistance.