Most NBA teams offer mobile tickets via the Ticketmaster platform, however, there are a few that use AXS or Seatgeek as their method to deliver mobile tickets.
If you purchased NBA tickets and are having trouble locating an email to claim your tickets, here are a couple things you can do to troubleshoot.
- If your delivery instructions note that the email you should have received is coming from Ticketmaster or the team directly, you can navigate to the teams account manager page and login or create an account using the same email you used to place your order on TickPick. Once this is completed, you should see your tickets in your team account.
- To find a team's account manager page, you can Google "Team Name" account manager. For example, here is the Chicago Bulls account manager page: https://am.ticketmaster.com/bulls/
- If your delivery instructions note that the email you should have received is coming from AXS, you can navigate to the AXS site and login or create an account using the same email you used to place your order on TickPick. Once this is completed, you should see your tickets in your AXS account.
- If your delivery instructions note that the email you should have received is coming from Seatgeek, you can navigate to the Seateek site and login or create an account using the same email you used to place your order on TickPick. Once this is completed, you should see your tickets in your Seatgeek account.
If neither of these tricks work for you, please submit a request so we can be of further assistance