Please, first double check to make sure the email address on your TickPick account is spelt correctly or not an outdated account where you no longer receive emails.
Next, if you are certain you have the correct email on file for your order, please double check your entire inbox including junk and spam for your transfer invite email as they can route to these folders at times. You can also search for "Transfer", "Ticket Transfer Offer" or "Ticketmaster" to help locate your transfer invite email.
If you are still having issues accessing your mobile transfer tickets, please give our support team a call so we can help you further.