First, check to make sure the email address on your TickPick account is spelled correctly and is not an outdated account where you no longer receive emails.
Next, if you are certain you have the correct email on file for your order, please double-check your entire inbox (including junk/spam/deleted items) for your transfer invite email, as they can route to these folders at times. The transfer invite email should be sent to you at approximately the same time as your "tickets are ready for delivery" email from TickPick.
If you are still having issues accessing your mobile transfer tickets, please give our support team a call at 845-538-4567 so we can further assist.