This post details the refund procedure for cancelled, postponed and rescheduled events that have been impacted by the COVID-19 coronavirus.
We know that this is a challenging time and understand the concerns surrounding the COVID-19 coronavirus. As a marketplace, TickPick does not make official event decisions such as cancellations, rescheduling, suspensions or postponements. These decisions are made by the venue, team or artist themselves.
If your event has been fully cancelled
Our customers are covered by our BuyerTrust Guarantee, which means if your event is outright cancelled, TickPick will credit your account 110% of your order total. An option to receive a refund will also be available.
For customers with hardstock (physical) tickets: You must hold onto them, as they may need to be returned to your seller for your reimbursement to be completed. You will be notified via email if this is required.
You will be notified via email with details on how the credit and refund process works. There is no need to reach out to TickPick to initiate the reimbursement process.
If your event has been postponed, suspended, or rescheduled
If your event is postponed, suspended or rescheduled for a later date, refunds will not be available, as your tickets will still be valid for the new date.
If you can no longer use the tickets or are no longer interested in attending the event due to the coronavirus, we've made it easy to re-list them for sale on TickPick. You can access our selling platform 24x7.
If you decide to attend your event: You must comply with any social distancing and health policies as required by the venue. This can include wearing a mask, washing your hands frequently, and agreeing to have your temperature taken (as well as understanding that a temperature deemed too high by the venue’s policies can result in you not being able to attend the event).
On behalf of the entire TickPick team, we wish good health to you and your family and hope that you join all of us in following the CDC and government guidelines to help keep our communities safe. We love to experience live events just as much as our customers and we look forward to attending them again soon.
Specific Information by Event Category
Other FAQ's regarding this situation:
- What if I don't want a TickPick Credit?
If you aren't interested in the credit, you will be able to receive a full refund of your purchase. You will receive an email where you can choose this option.
- What does it mean if my event is considered suspended?
Suspended events are considered postponed and will be treated as such.
- What's the difference between a cancelled and postponed/rescheduled event?
When events are officially postponed or rescheduled, they still happen but on a different day than originally planned.
- What if my event takes place without fans in attendance?
If an event is taking place without fans in attendance it will be treated as cancelled.
- Will TickPick reimburse my travel expenses?
TickPick will not reimburse for travel expenses. However, many airlines, car rental companies, and hotels are helping customers due to the virus. Contact your travel company for more info.
- What does “pod integrity” mean?
TickPick requires sellers to list tickets in the same quantity they originally bought. This ensures fans can attend events while maintaining CDC-recommended social distancing guidelines. For more information on pod seating and reduced capacity events, please see this article.
- How do I know which teams are allowing fans as well as what the venue’s rules are?
We recommend checking with the team or venue website for the most accurate and up to date information.
- I’m trying to list my tickets for sale for a rescheduled event, but I don’t see the event on the website. What do I do?
Please continue to check our website periodically as we work through adding any newly rescheduled events.
- What if I sold tickets to a rescheduled event?
The buyer of your order will have the option to either attend the event or re-list the tickets. Your sale will not be cancelled unless the event is fully cancelled. Please note that the payout date of your sale won’t be until up to 14 days after the event takes place. You can read more about payouts here.
*Please note that this post will be updated as more information becomes available.*