This post details the refund procedure for cancelled, postponed and rescheduled events that have been impacted by the COVID-19 coronavirus.
We know that this is a challenging time and understand the concerns surrounding the COVID-19 coronavirus. As a marketplace, TickPick does not make official event decisions such as cancellations, rescheduling, suspensions or postponements. These decisions are made by the venue, team or artist themselves.
If your event has been fully cancelled
Our customers are covered by our BuyerTrust Guarantee, which means if your event is outright cancelled, TickPick will credit your account 105% of your order total. An option to receive a refund will also be available.
For customers with hardstock (physical) tickets: You must hold onto them, as they may need to be returned to your seller for your reimbursement to be completed. You will be notified via email if this is required.
You will be notified via email with details on how the credit and refund process works. There is no need to reach out to TickPick to initiate the reimbursement process.
If your event has been postponed, suspended, or rescheduled
If your event is postponed, suspended or rescheduled for a later date, refunds will not be available, as your tickets will still be valid for the new date.
If you can no longer use the tickets or are no longer interested in attending the event, we've made it easy to re-list them for sale on TickPick. You can access our selling platform 24x7.
If your event now requires proof of vaccination and/or a negative COVID test
Many events have recently implemented additional health and safety protocols. These event protocol updates are not grounds for receiving a refund. These updates may include showing proof of vaccination or proof of recent negative COVID test in order to gain entry, mandatory mask wearing or temperature checks.
Be sure sure to reference the venue's website for the most accurate and up to date information. If you are unable or unwilling to follow your events updated protocols, we've made it easy to re-list them for sale on TickPick. You can access our selling platform 24x7.
If your event's capacity has been reduced
If, for reasons of maintaining social distancing or other safety reasons related to the Covid19 pandemic, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, TickPick, at its sole discretion, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. In the event that TickPick deems an event cancelled in its entirety based on a reduction in capacity: all outstanding orders for such event will be cancelled and the event will be reposted for sale with the adjusted capacity and known restrictions.
Other FAQ's regarding this situation:
- What if I don't want a TickPick Credit?
If you aren't interested in the credit, you will be able to receive a full refund of your purchase. You will receive an email where you can choose this option.
- What does it mean if my event is considered suspended?
Suspended events are considered postponed and will be treated as such.
- What's the difference between a cancelled and postponed/rescheduled event?
When events are officially postponed or rescheduled, they still happen but on a different day than originally planned.
- What if my event takes place without fans in attendance?
If an event is taking place without fans in attendance it will be treated as cancelled.
- Will TickPick reimburse my travel expenses?
TickPick will not reimburse for travel expenses. However, many airlines, car rental companies, and hotels are helping customers due to the virus. Contact your travel company for more info.
- What does “pod integrity” mean?
TickPick requires sellers to list tickets in the same quantity they originally bought. This ensures fans can attend events while maintaining CDC-recommended social distancing guidelines. For more information on pod seating and reduced capacity events, please see this article.
- How do I know which teams are allowing fans as well as what the venue’s rules are?
We recommend checking with the team or venue website for the most accurate and up to date information.
- I’m trying to list my tickets for sale for a rescheduled event, but I don’t see the event on the website. What do I do?
Please continue to check our website periodically as we work through adding any newly rescheduled events.
- What if I sold tickets to a rescheduled event?
The buyer of your order will have the option to either attend the event or re-list the tickets. Your sale will not be cancelled unless the event is fully cancelled. Please note that the payout date of your sale won’t be until up to 14 days after the event takes place. You can read more about payouts here.
- Am I able to re-list tickets for sale that I previously purchased for reduced capacity games?
Yes! Please note that if you want to list your tickets for resale, you must list all of the tickets in your seat pod together as a group. This means, for instance, that if you purchased a pod of 4 tickets all 4 of the tickets will need to be listed without splitting the quantities up (you'll also need to select “all or nothing” as the listing option). We can’t allow partial seat group listings because only people who have chosen to attend the event together can share a pod. For questions on how to list your tickets, please read this article.