We Can't Wait for You to Experience the World Cup
The FIFA World Cup 2026 is one of the most anticipated sporting events in the world, and we know you've already started counting down the days.
Because World Cup tickets are managed differently than many other events, we've put together this guide to help you understand when your tickets will arrive, how they'll be delivered, and what to expect leading up to match day.
The good news? You're protected every step of the way by TickPick's BuyerTrust Guarantee.
When Will I Receive My World Cup Tickets?
When you place your order, we'll provide the latest estimated delivery date supplied by the seller.
For an event like the World Cup, it's completely normal for tickets to be delivered closer to the match date, and in some cases, even on the day before the event.
Why?
Many sellers purchase ticket categories rather than specific seat locations. The event organizer often assigns seats later, allowing sellers to match groups and ensure fans who sit together stay together.
We know waiting for tickets to arrive can feel stressful, especially for a bucket-list event like the World Cup.
Rest assured, your order is protected by our BuyerTrust Guarantee. In the rare event that a seller cannot fulfill an order, our team will work hard to secure comparable replacement tickets at no additional cost.
How Will My Tickets Be Delivered?
Most FIFA World Cup tickets will be delivered electronically through the official tournament ticketing platform and mobile app.
When your tickets are ready, we'll send you a "Your Tickets Are Ready" email with step-by-step instructions specific to your order.
Depending on the delivery method, you may be asked to:
- Create a World Cup ticketing account using your TickPick email address.
- Verify your account using a one-time passcode sent to the email address associated with your TickPick account.
- Complete your account profile before accepting the ticket transfer.
It's important to carefully follow the instructions included in your delivery email.
How Do I Accept My Ticket Transfer?
Once you receive your "Your Tickets Are Ready to be accepted" email:
Step 1: Create or Access Your Account
Follow the instructions provided in the email.
- Create an account using your TickPick email address
Step 2: Verify Your Account
You may be asked to enter a one-time passcode (PIN) sent to the email address associated with your TickPick account.
Please allow up to 5 minutes for the verification email to arrive.
Step 3: Complete Your Profile
Before you can access your tickets, the event organizer requires all account holders to complete their profile information.
Navigate to:
Account Settings → Profile
Complete all required fields.
Step 4: Accept Your Ticket Transfer
Once your profile is complete, you'll be able to accept your ticket transfer.
If you're not automatically redirected, visit the ticketing portal directly and navigate to your ticket transfers on the FIFA website.
Step 5: Download the Official World Cup App
After accepting your transfer, download the official World Cup app and sign in using the account that received the tickets.
Your tickets will be displayed through the app on match day.
Android FIFA App
Why Don't My Tickets Appear in the App Yet?
Don't worry, this is completely normal.
Even after you've successfully accepted your ticket transfer, the actual ticket barcode or QR code may not appear immediately.
The event organizer releases tickets closer to match day.
If you've accepted the transfer successfully, no additional action is required.
Simply check the app again as the event approaches.
I'm Having Trouble Accessing My Account
Here are some common issues and solutions:
"Account Restricted" Error
This is usually temporary.
Try:
- Waiting a few hours and trying again
- Using an incognito/private browser window
- Switching browsers or devices
- Resetting your password
"Invalid Credentials" Error
This usually means:
- You're using the wrong email address
- Your account hasn't been created yet
- There was a typo during sign-in
Double-check the instructions found in your TickPick order and ticket delivery email.
Forgot Your Password?
Select "Forgotten your password?" on the sign-in page.
Enter your registered email address and follow the instructions sent to your inbox.
Don't forget to check your spam or junk folder if the email doesn't arrive immediately.
Blank Page or Website Won't Load
Try:
- Clearing your browser cache
- Using a private/incognito browser window
- Switching devices
- Trying a different browser
How Do I Access My Tickets on Match Day?
After accepting your ticket transfer:
- Download the official World Cup app.
- Sign in using the account that received the transfer.
- Open the app on match day.
Remember, barcodes may not appear until closer to kickoff, so don't panic if they aren't visible immediately after accepting the transfer.
Need Help?
Our team is here for you.
If you're experiencing issues with your ticket delivery, account access, or ticket transfer, please contact TickPick Support as soon as possible.
When reaching out, please include:
- Your order number
- Match details
- Screenshots of any error messages
- A description of the issue
The World Cup is about unforgettable moments, and we're committed to helping you get there with confidence.
Thank you for trusting TickPick, and enjoy the tournament!