You may receive an error message when trying to claim your tickets for a couple different reasons, depending on the platform your tickets are sent from. And in some cases, your tickets have been successfully claimed even if you receive an error. We recommend signing into the venues ticketing platform directly (ie. Ticketmaster, SeatGeek, AXS, etc.) and visiting the my events/tickets tab if you are having difficulty locating your tickets after they have been sent.
If you're receiving an error message from Ticketmaster when trying to claim tickets, chances are that you've met this little fella:
You've met him for the following reasons:
- You've already claimed the tickets into your Ticketmaster account. Check your upcoming events and you may find your tickets there.
- There was a timeout when accessing Ticketmaster's platform. If you try again in a few minutes you should be able to claim the tickets.
- You need to clear your browser cache. After doing so you should be able to claim the tickets.
If none of these solve the problem, submit a request and our team can assist you further.