Some tickets are sent through SeatGeek's platform. You will need a separate SeatGeek account in order to access these tickets. 

If you purchased tickets and are having trouble locating an email to claim your tickets, here are a couple things you can do to troubleshoot:

• If your delivery instructions note that the email you should have received is coming from Seatgeek, you can navigate to the SeatGeek site and login or create an account using the same email you used to place your order on TickPick. Once this is completed, you should see your tickets in your SeatGeek account.

If this doesn't work for you, please submit a request so we can be of further assistance.