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Ticket Delivery

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Information on the ticket delivery process with TickPick

  • It has past the FedEx delivery window (overnight or 2-day) since placing my order and still no tickets? What next?
  • FedEx delivered my tickets but now I can't find them. Can I get a replacement ticket or refund?
  • Where are my tickets and when will I receive them?
  • What type of shipping service does TickPick use?
  • My tickets are shipping. When should I expect to receive them?
  • I selected overnight delivery for my tickets, but have not received them yet, why so?
  • Do you require a signature for packages?
  • Can you have tickets sent to a P.O. Box?
  • Do you ship tickets outside the United States?
  • How can I change my shipping address before or after an order is placed?
  • Can I receive my tickets another way besides the delivery option that was stated on the listing?
  • Can I have my electronic tickets resent if I misplaced or deleted the email?
  • I have tickets that need to be printed but don’t have a printer. What next?
  • Can the venue scan my tickets off my phone?
  • I received my tickets electronically but would like the hard copy as a souvenir. Can I receive the other hard copies?
  • Why can’t I use the TickPick app to access certain mobile tickets?
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