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Ticket Delivery

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Information on the ticket delivery process with TickPick

  • I received an error message trying claim my tickets, now what?
  • The FedEx delivery window (overnight or 2-day) has passed since placing my order and still no tickets? What next?
  • FedEx delivered my tickets but now I can't find them. Can I get a replacement ticket or refund?
  • Where are my tickets and when will I receive them?
  • Which shipping service does TickPick use?
  • My tickets will be shipped via FedEx. When should I expect to receive them?
  • I selected overnight delivery for my tickets; why haven't they shipped yet?
  • Is a signature required for orders that are shipped via Fedex?
  • Can tickets be shipped to a P.O. Box?
  • Do you ship tickets outside of the United States?
  • How can I change my shipping address before or after an order is placed?
  • Can I change the delivery method on my order?
  • Can I have my electronic tickets resent if I misplaced or deleted the email?
  • What if I'm unable to print my PDF tickets as required?
  • Can the venue scan my tickets off my phone?
  • I received my tickets electronically but would like the hard copy as a souvenir. Can I receive the hard copies?
  • Why can’t I use the TickPick app to access certain mobile tickets?
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