When you purchase tickets on TickPick, you should receive them by the end of the day on your order's expected delivery date. The "in-hand" date the seller provides is the latest they expect to have received the tickets from their source, and delivered to you. In many cases, the in-hand date can be very close to the event date due to team, artist or venue restrictions. This in-hand delivery date will be different for FedEx orders as that date will be the date the tickets will be shipped rather than received.

We understand that this may be frustrating, but keep in mind that TickPick does not make any decisions around delivery delays. 

You can also locate these details in your TickPick account by logging in and going to "My Account" and the "Orders" tab. You can log in to your account from the link here. 

Please keep in mind that the delivery type for any order is subject to change, per our user agreement. Although rare, the delivery type can change, generally at the direction of the venue, and the reason for this policy.  However, we guarantee you will receive your tickets in ample time before your event, regardless of your delivery method.

If your in-hand date has passed and your tickets are still not delivered, please contact our customer support team! If your electronic (mobile transfer) tickets have been delivered but you are having trouble locating the corresponding email to claim your tickets you can navigate to this page for further assistance.