When you purchase tickets on TickPick, you will receive them by the end of the day on your order's expected delivery date. The "in-hand" date the seller provides is the latest they expect to receive the tickets for your order. This day is based on when your expects to receive their tickets (sometimes, it's close to the event date due to team of venue restrictions).
After placing an order on TickPick, please refer to your confirmation email once your order is confirmed for this information. In your TickPick confirmation email, you will have the details that were already disclosed to you before the purchase was made in regards to the delivery type and status of your tickets.
You can also locate these details in your TickPick account by logging in and going to "My Account" and the "Orders" tab. You can log in to your account from the link here.
Please keep in mind that the delivery type for any order is subject to change per our user agreement. Although rare, the delivery type can change depending on the event and the reason for this policy. However, no matter how your tickets are being delivered, we guarantee on-time delivery for your event.
If your in-hand date has passed and your tickets are still not delivered, please submit a request below!