Electronic (mobile transfer) tickets are sent via a separate platform such as Ticketmaster, AXS, etc. You will need to create an account with the platform the tickets will be sent from in order to access them.
I have not received the ticket transfer email yet, what do I do next?First, check to make sure the email address on your TickPick account is spelled correctly and is not an outdated account where you no longer receive emails. In your delivery confirmation email, it will note the email your tickets were transferred to as well. Next, if you are certain you have the correct email on file and the in-hand date for your order has already passed, please double-check your entire inbox (including junk/spam/deleted items) for your transfer invite email, as they can route to these folders at times (if the in-hand date for your order has not passed yet please be patient as those tickets will be sent to you as soon as possible). The transfer invite email should be sent to you at approximately the same time as your "tickets are ready for delivery" email from TickPick.
If you still can't locate an email, there's a couple other tricks to try, depending on the type of event you purchased tickets for.
If you are still having issues accessing your mobile transfer tickets, please contact our customer support team so we can assist!
I received an error message trying claim my electronic transfer tickets, now what?You may receive an error message when trying to claim your tickets for a couple different reasons, depending on the platform your tickets are sent from. And in some cases, your tickets have been successfully claimed even if you receive an error. We recommend signing into the venues ticketing platform directly (ie. Ticketmaster, SeatGeek, AXS, etc.) and visiting the my events/tickets tab if you are having difficulty locating your tickets after they have been sent.Can I have my electronic tickets resent if I misplaced or deleted the email?In most cases, sellers will have the option to re-transfer mobile tickets. Please-double check your inbox, spam, and junk email folders before reaching out to our support team with any request to have tickets re-transferred.
Why did I receive a "mobile QR" screenshot instead of having my tickets transferred directly?It is not uncommon for certain events to have restrictions or delays on ticket transfers. For this reason, "mobile QR" screenshots will be delivered. These screenshots will work the same as if you had them transferred to your Ticketmaster account and scanned them off of your mobile device. The mobile QR codes will be delivered as PDFs, but please remember that you cannot print them, as mobile QR codes are specifically designed to be used with a smartphone for entry.I accepted my mobile ticket transfer but can't see the barcodes, why is that? For some events, there are delivery delays in place that restrict the release of the mobile QR codes until closer to the event start (sometimes as close as 24 hours). Once you have accepted your transfer, the ticket(s) will be visible in the my events tab on the platform you accepted the tickets from (ex. Ticketmaster, AXS, Seatgeek, etc.) The barcodes will become available as soon as the delivery delay is released by the venue or team.I received my tickets electronically but would like the hard copy as a souvenir. Can I receive the hard copies?Unfortunately, we cannot guarantee the seller will have access to the hard stock tickets for any orders (this is an unlikely scenario), especially if tickets were not marked as a deliverable via FedEx.