TickPick FAQ's
TickPick's Frequently Asked Questions
Price Freeze
General Questions
- The tickets I purchased are a gift, but won't be sent before the occasion. Can I send them anything else?
- What is TickPick?
- Does TickPick have an app?
- What is the BuyerTrust Guarantee?
- Am I buying directly from the team, artist, or venue?
- Does the seller of my order have access to any of my personal information and is my information secure?
Event Questions
Pricing of Tickets
- Who determines the price of tickets?
- Are there any additional fees?
- Will ticket prices drop for the event I'm interested in?
- Does TickPick offer any promotions or discounts?
- I made a purchase using the wrong credit or debit card. Can I change cards?
- Why do I see the same tickets posted for sale on another marketplace?
Ticket Questions
- Can I change my tickets after placing an order?
- Why is there a different name printed on the tickets and will that be a problem at my event?
- My tickets are not consecutive seats, are they still guaranteed together?
- What do I do if my tickets are different from what I ordered?
- Can I receive my tickets sooner than what was disclosed in the seller notes/confirmation email?
- Why did the delivery method on my order change?
Cancellation/Refund Policy
Buying Tickets
- Are the pictures I see when clicking on sections of the event map showing exactly where my seat will be?
- How does sorting and filtering on the event page work?
- Can I add multiple listings into a shopping cart?
- How do I know if my order was successfully placed?
- What do I do if I receive an error message at checkout when trying to make a purchase?
- What are "seller notes" on a listing?
TickPick Credit/Promo Codes/Gift Cards
Payment and Checkout
- What is Klarna and how does it work?
- What currency is used on the site and for the total amount at checkout?
- When will my credit card be charged?
- What payment methods are accepted by TickPick?
- Can payments be split on multiple credit cards when placing an order?
- Can tickets be purchased over the phone?
Ticket Listings
- Will I know my seat numbers before I receive the tickets?
- What does it mean if the tickets are “obstructed view” or “limited view”?
- What is “ADA” seating?
- What do “General Admission" (GA) , "Lawn", and “Standing Room Only” (SRO) mean?
- What does the “elite seller” icon mean on a ticket listing?
- What is zone seating?
Ticket Delivery
- How do I access my Ticketmaster electronic transfer tickets?
- How do I access my SeatGeek electronic transfer tickets?
- What are electronic (mobile transfer) tickets and how are deliveries and issues handled?
- What are PDF tickets and how are deliveries and issues handled?
- How do I access my Paciolan electronic transfer tickets?
- What are hardstock (FedEx delivery) tickets and how are deliveries and issues handled?
Selling Tickets
- What is FanLink?
- What is CreditBoost?
- What is AutoPrice?
- What is AutoList?
- Can I list my tickets on other marketplaces at the same time?
- What types of tickets am I able to sell on TickPick?