TickPick FAQ's
TickPick's Frequently Asked Questions
General Questions
- COVID-19 Coronavirus Impact - NFL
- My tickets are a gift, but not yet available for delivery. What do I do?
- Can I purchase a gift card?
- What is TickPick?
- Is TickPick a credible ticket source and is it safe?
- What does secondary market and a resale marketplace mean?
Event Questions
Pricing of Tickets
- Who determines the price of tickets?
- Are there any additional fees?
- Can I negotiate ticket prices with sellers?
- Will ticket prices drop if I wait to buy?
- Ticket prices have decreased since I made my purchase – can I exchange my tickets or get a refund or discount on my original order?
- Does TickPick offer any promotions or discounts?
Ticket Questions
- Can I upgrade my tickets after placing an order?
- Why is there a different name printed on the tickets and will that be a problem at my event?
- My tickets are not consecutive seats, are they still guaranteed together?
- What do I do if my tickets are different from what I ordered?
- Can I receive my tickets sooner than what was disclosed in the seller notes/confirmation email?
- Why did the delivery method on my order change?
Cancellation/Refund Policy
- Event Impacted by Covid-19 Coronavirus? We have you covered.
- COVID-19 Coronavirus Impact - NYC Theater
- COVID-19 Coronavirus Impact - Concerts
- COVID-19 Coronavirus Impact - MLS
- COVID-19 Coronavirus Impact - MLB
- COVID-19 Coronavirus Impact - NHL
Will Call and Local Pickup Deliveries
- When will I know how to get my "local pickup" tickets?
- What is “Local Pickup”?
- What is "Will Call" delivery?
- What is a “paperless” or “gift card” entry ticket?
- Why can’t I choose the delivery method on my order?
- How do I change the pickup name on my tickets?
Buying Tickets
- Can I add multiple listings into a shopping cart?
- How do I know if my order was placed?
- I am receiving an error message at checkout when trying to make a purchase.
- How can I find the right tickets for my needs?
- When sorting for tickets, what is the “Best Seat” filter?
- When sorting for tickets, how is “Best Deal” determined?
Bidding on Tickets
Promo Codes and TickPick Credit
Payment and Checkout
- What are the benefits of using Affirm?
- What is Affirm and how does it work?
- If I am located outside the United States, is the price at checkout in US currency?
- When will my credit card be charged?
- What payment methods are accepted by TickPick?
- Can payments be split on multiple credit cards when placing an order?
Ticket Listings
- Why can’t I see the seat numbers for certain ticket listings?
- If the seller provides seat numbers in the seller notes, how do I know which seats I'll be getting if I'm not purchasing the entire block of tickets in the listing?
- Will my seats be together?
- Will I receive the higher or lower seat numbers in a ticket listing if I don't buy all of the seats?
- What is a “lawn” seat?
- Where can I find the “seller notes” on a ticket listing?
Ticket Delivery
- The FedEx delivery window (overnight or 2-day) has passed since placing my order and still no tickets? What next?
- FedEx delivered my tickets but now I can't find them. Can I get a replacement ticket or refund?
- Where are my tickets and when will I receive them?
- Which shipping service does TickPick use?
- My tickets will be shipped via FedEx. When should I expect to receive them?
- I selected overnight delivery for my tickets; why haven't they shipped yet?
Electronic Transfer and Flash Seats Tickets
- How do I access tickets from the MLB Ballpark App?
- I have not received my ticket transfer offer email. What next?
- What is “Flash Seats”?
- How do I set up a Flash Seats account? What if I already have an account?
- My tickets were delivered via the "Flash Seat" app. Can I send them to another person?
- How will I know when I receive my Flash Seats transfer and how can I access the tickets?
Selling Tickets
- What type of ticket am I able to sell on TickPick?
- Is there a fee to list tickets for sale on TickPick?
- Does TickPick take a commission on sales?
- Why do I need a credit card on file to list tickets for sale and why do I see a pending authorization on my credit card?
- How do I list my tickets for sale?
- Can I still list my tickets for sale without having them in-hand yet?
Tickets Sold
- I sold my tickets - how do I confirm the sale and deliver my tickets?
- I received notice my tickets have sold but no longer have them available, what now?
- I sold physical tickets that need to ship, do I have to pay the shipping fee?
- How do I ship my hard stock tickets?
- When and how will I get paid if my tickets are purchased?
- How can I update my PayPal information?