TickPick FAQ's
TickPick's Frequently Asked Questions
General Questions
- What is TickPick?
- Is TickPick a credible ticket source and is it safe?
- What does secondary market and a resale marketplace mean?
- Does TickPick have an app?
- What is the BuyerTrust Guarantee?
- Am I buying directly from the team, artist, or venue?
Event Questions
Pricing of Tickets
- Who determines the price of tickets?
- Are there any additional fees?
- Can I negotiate prices with sellers?
- Will ticket prices drop if I wait to buy?
- The price of tickets has decreased since I made my purchase – can I exchange my tickets or get a refund or discount on my original order?
- Does TickPick offer any promotions or discounts?
Ticket Questions
- Why is there a different name printed on the tickets and will this give me problems at my event?
- My tickets are not consecutive seats, are they still guaranteed together?
- My tickets are different from what I ordered. What next?
- Can I receive my tickets any sooner than what was disclosed before my purchase or confirmation email?
- Why did the delivery method of my tickets change?
- My tickets were lost, destroyed, and/or stolen. Can I have new ones resent?
Cancellation/Refund Policy
Will Call and Local Pickup Deliveries
- When will I know how to pick up my tickets?
- What is a “Local Pickup”?
- What is a Will Call delivery?
- What is a “paperless” or “gift card” entry ticket?
- Why can’t my tickets be sent electronically or shipped?
- How do I change the name for pickup on my tickets?
Buying Tickets
- Can I add tickets into a shopping cart?
- How do I know if my order was placed?
- I am receiving an error message at checkout when trying to make a purchase.
- What options do I have to search for tickets?
- When sorting for tickets, what is the “Best Seat” filter?
- When sorting for tickets, what is the “Best Deal” filter?
Bidding on Tickets
Promo Codes and TickPick Credit
Payment and Checkout
- I am located outside the United States, is the price at checkout in US currency?
- When will my credit card be charged?
- What type of payments are accepted?
- Can you split credit cards when placing an order?
- Can you make a purchase over the phone?
- My promotional code or TickPick credit is not reflecting at checkout, why so?
Ticket Listings
- Why can’t I see the seat numbers for certain ticket listings?
- If the seller provides seat numbers in the seller notes, how do I know what number seats I will be receiving if I am not purchasing the entire block of tickets in the specific listing?
- Will my seats be together?
- Will I receive the higher or lower seat numbers in a ticket listing?
- What is a “lawn” seat?
- Where can I find the “seller notes” on a ticket listing?
Ticket Delivery
- What type of shipping service does TickPick use?
- My tickets are shipping. When should I expect to receive them?
- I selected overnight delivery for my tickets, but have not received them yet, why so?
- Do you require a signature for packages?
- Can you have tickets sent to a P.O. Box?
- Do you ship tickets outside the United States?
Electronic Transfer and Flash Seats Tickets
- What is “Flash Seats”?
- How do I setup a Flash Seats account? What if I already have an account?
- I will not be the one using the Flash Seat tickets. How will I get the Flash Seats to the person attending the event?
- How will I know when I received my Flash Seats and where can I access them?
- What is a mobile transfer ticket?
- Why are some mobile tickets not transferred to the email on my account and received a mobile QR code screenshot instead?
Selling Tickets
- What type of ticket can I sell and cannot sell on TickPick?
- Is there a fee to list tickets for sale on TickPick?
- Does TickPick take a commission on sales?
- Why do I need a credit card on file to list tickets for sale and why do I see a pending authorization on my credit card?
- How do I list my tickets for sale?
- Can I still list my tickets for sale without having them in-hand yet?
Tickets Sold
- I sold my tickets - how do I confirm the sale and deliver my tickets?
- I received a notice my tickets have sold but no longer have them available, what now?
- I sold physical tickets that need to ship, do I have to pay for the shipping fee?
- How do I ship my hard stock tickets?
- How and when do I get paid for the tickets I sold?
- How can I update my Paypal information?